Refund policy

For Returns Information go to our Shipping & Returns Page https://divacatwalk.com/pages/shipping-returns

Just return the item(s) within 14 days beginning on the day after you receive the goods in a new and unused condition.

All returned clothing must be returned in the same condition as received. All labels, swing tags, and hanging tape must be attached. Items returned damaged, worn, or without tags will not be accepted and no refund will be issued.

ATT:

When ordering from outside of the U.K., taxes and duties are NOT included in the prices shown online. Diva will not refund sales taxes, duties, or shipping costs.

Goods remain your responsibility until they reach our warehouse. We recommend using a tracked and insured service. Return shipping costs are non-refundable.

Refunds will be issued upon receipt and may take up to 10 working days. Failure to complete the enclosed returns form may delay processing by up to 30 days.

We will not issue refunds to third parties. Outbound shipping costs are non-refundable.

The UK has left the EU. Our website operates as usual and EU customers can continue to order normally.

Prices shown exclude VAT, meaning EU customers pay 20% less. Import duties, customs fees, and local taxes are the responsibility of the customer.

The courier will contact you once goods reach customs. Failure to pay import taxes may result in additional charges billed to your account.

Delivery dates are not guaranteed. Delays caused by weather, traffic, or customs are beyond our control.

Initial postage costs are non-refundable and paid by the customer at checkout.

Items can be exchanged within 14 days of receipt. First exchange is free; additional exchanges may incur charges.

Replacement items will be dispatched within 7 working days subject to stock availability.

(Not open to public)

For further information, email us at sales@divacatwalk.com